Support Requests
Technical support and resources for current MiPACS customers
Monday - Friday, 8:30 AM - 8:00 PM ET
MiPACS technical support and software maintenance is available for an annual renewal fee beginning upon the installation date of the MiPACS software.
Technical support provides the customer with the ability to call MiPACS support desk to report problems, receive technical support, and answer any questions about MiPACS components. MiPACS technical support includes remote diagnostics, configuration, and problem resolution using our ScreenConnect portal, Microsoft Teams, Zoom, and more. Technical support is provided on an unlimited basis, so long as it is renewed annually.
Technical Support tickets can be accessed at support.mipacs.com, where you can create and monitor tickets, send messages, and access your full ticket history, including those submitted by email. The portal also lets you adjust settings to provide valuable context for our support team. Technical support is available during normal business hours by telephone, email, and online portal. If technical support is required after normal business hours, it can be scheduled ahead of time.
Software maintenance includes access to new versions, updates, and patches to the MiPACS components as they are released. Bug fixes and enhancements, including any approved feature requests made by users, are provided in these updates. Maintenance releases will be provided electronically via download links upon request.